Upgrading Hospitality Staff Skills Through Training

Abstract

The study aims at proving the importance of training for hospitality workforce. The concept “training” has been analyzed in the paper. It also shows the correlation between the upgrading of the skills and the level of the provided hospitality services. There is a shortage of skills of hospitality workforce nowadays. These skills are classified in different ways depending on the grounds taken into account. One of the grounds is categorization of the hospitality staff. There are different gradations of the staff which are used nowadays. In the view of training needs, a new classification was offered. According to it, hospitality workforce is grouped into four categories: managers, supervisors, skilled craft and semi-skilled employees. Hospitality staff are severely lacking a lot of skills today. All skills have been analyzed as “general” and “specific”. General skills include both basic and specific. The latter one is common to all categories of the hospitality workforce, but at the same time it denotes special activities. It is called “specific common” skills. The other group is named “specific individual”, because it denotes skills which are necessary to perform job responsibilities which are typical to a particular group of hospitality staff. The paper graphically represents this classification of skills. The summary of all considerations and analysis has been offered in the table. Training aimed at developing general skills makes hospitality staff more competitive and mobile in the labour market. The development and upgrading specific skills stimulates better performance of job responsibilities.